KONICA MINOLTA

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Support Policy for Microsoft Internet Explorer
Support Policy for Microsoft Internet Explorer

Konica Minolta Business Solutions (M) Sdn. Bhd.

Infinite Centre, Lot 1,
Jalan 13/6,
46200 Petaling Jaya
Selangor Darul Ehsan,
Malaysia.

Hotline: 1300 22 5556
Fax: +603-7957 6930
1. Enquiry Service
2. Consumable Order
3. Helpdesk

 



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Dear Valued Customer,
Thank you very much for you continued patronage of Konica Minolta products.

We would like to notify you that Microsoft announced the new support policy for Internet Explorer(IE) on 12 January 2016 which Microsoft will only support latest IE on Windows OS andwill not respond to inquiries, release new security patches or provide technical support on non-supported IE version.

Customers are advised to upgrade to latest IE on Windows OS to receive continual support from Microsoft. Please find below supported Konica Minolta applications.
1. Applicable KMI applications

- PageScope Enterprise Suite*1
- PageScope Authentication Manager
- PageScope Account Manager
- PageScope My Panel Manager
- PageScope My Print Manager
- PageScope NetCare Device Manager - CS Remote Care
- bizhub Remote Panel
- PageScope Web Connection
- UI Builder
- Remote Deployment Tools*1

*1: Currently, these applications are not supported on Windows10

2. Applicable IE version
Konica Minolta will support the following from January 12, 2016.

IE version other than above; Support Level 1*2 will end on January 12, 2016.

Konica Minolta support will change to Level 2*3 after 12 January 2016 and will end on 12 January 2018; support will be limited to internal bug issues which require individual assistance on case by case basis.

*2: Support Level 1 – Support is available and bug fixing is accepted in accordance to priorities.
*3: Support Level 2 – No support is available except enquiries limited to internal and serious bug causes.

 

 

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